Delivery Information

All products listed on our website are in stock and able to ship out within 48 hours after your order is placed.

How much will delivery cost?

  • Courier Delivery – R95

When will my order be sent?

All our products are in stock.  We pack and ship out orders as soon as your payment is completed.

Mondays – Friday: Orders are processed during regular work hours and will ship out within 24 to 48 hours after receiving your order

Who will deliver my order?

We use The Courier Guy and Aramex for all our deliveries.

Can you deliver on same day of my order?

Unfortunately we do not offer same day deliveries.

How does courier delivery work?

The courier company will always attempt to deliver to your door. If delivery is not completed the couriers will attempt delivery again on their next delivery run. Someone must be available during the day to receive the collection. (The courier driver needs to deliver hundreds of parcels in a day. They cannot schedule exact delivery times with everyone. So, depending where you are en-route, delivery will be at different times.)

It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly, or ask us to track and confirm your delivery for you.

 

Returns & Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please send us an email to begin the exchange process.